GOOD QUESTIONS.
Straightforward answers, so you know what to expect.
Can I place a real order here?
The website helps you choose pieces and prepare a WhatsApp message. Discuss the final price and payment arrangements with BIRDIE in chat. No payment or order confirmation takes place on the website.
Are the products in the photos real BIRDIE stock?
The photos are BIRDIE-branded visual mockups made from supplied apparel references. They show a design direction, not verified manufactured stock. Construction, logo placement and colour may change if products are produced.
Are the prices and sizes confirmed?
Displayed KES prices are guides. Negotiate the final price on WhatsApp. Confirm availability and garment measurements in chat; the size selectors are not a verified stock list.
How does the bag work?
Choose a size first, then add the item. The bag groups the same product and size together. You can change quantity or remove an item on the bag page.
Where are my favourites saved?
Your bag and wishlist are saved in browser storage on this device. They do not sync to another browser or device. Private browsing or clearing site data may remove them.
Do you deliver to my location?
Delivery regions, couriers, timelines and charges have not been configured. See delivery information for what will need confirming.
Can I return or exchange an item?
Return terms have not been supplied. Ask BIRDIE on WhatsApp to confirm the return window, eligibility, charges and refund arrangements before agreeing an order. See returns & exchanges.
Will a contact message or newsletter signup be sent?
No. The contact form demonstrates validation without sending your message. Newsletter signup saves an email on this device only, without subscribing it to a mailing list.
Do you offer personalisation?
A personalisation service is not configured. “Styled your way” refers to how you wear and combine pieces.